Return Policy
At Gescoot.com, we are committed to customer satisfaction. If you are not fully satisfied with your purchase, please review our return policy below.
1. Return Eligibility
Customers may request a return within 30 days after the product is delivered.
To be eligible for a return, the item must be:
- Unused and not ridden
- In original condition
- In its original packaging, including accessories, manuals, and box
- Accompanied by proof of purchase, such as order confirmation or invoice
Returned items must be inspected and approved by our support team before a refund is issued.
2. Non-Returnable Items
We do not accept returns for:
- Products that have been used, ridden, damaged, or modified by the customer
- Items without original packaging
- Products damaged due to improper use, unsafe riding, accident, or incorrect handling
- Clearance or promotional items if clearly stated as non-returnable at the time of purchase
- Items returned without prior approval from our support team
3. Return Process
To initiate a return, please contact our support team:
Email: [email protected]
Phone / WhatsApp: +6285167387739
Please include:
- Order number
- Reason for return
- Photos or videos if applicable
- Product condition details
Our team will review your request within 1–2 business days.
If your return request is approved, we will provide return instructions and shipping details. Please do not send any item back before receiving return approval from our support team.
4. Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The item is defective on arrival
- The wrong product was sent
- The return is caused by an error from Gescoot.com
We recommend using a trackable shipping service. Gescoot.com is not responsible for returned items that are lost or damaged during return shipping.
5. Refund Policy
Once the returned item is received and inspected:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
- Shipping fees are non-refundable unless the return is due to our error
- Refund processing time may vary depending on your payment provider or bank
If the returned item does not meet our return eligibility requirements, the refund may be denied or reduced.
6. Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 48 hours of delivery.
Please provide:
- Order number
- Clear photos or videos of the damage or defect
- Photos of the packaging if the item was damaged during shipping
After review, we may offer one of the following solutions:
- Replacement unit
- Replacement part
- Repair support
- Full or partial refund, depending on the case
7. Order Cancellation
Orders can be canceled within 24 hours after payment, as long as the order has not been processed or shipped.
Once the order has been shipped, cancellation is no longer possible. You may request a return after delivery if the item meets our return eligibility requirements.
8. Late or Missing Refunds
If you have not received your refund after approval:
- Check your bank account again
- Contact your payment provider or bank, as processing time may vary
- If the issue persists, contact us at [email protected]
9. Product Use Notice
Electric scooters, e-bikes, and electric unicycles sold on Gescoot.com are intended for personal recreational use. Local laws, age requirements, helmet rules, and riding restrictions may vary by location. Customers are responsible for checking and following local regulations before using the product.
Products damaged due to misuse, unsafe riding, accidents, unauthorized modification, or failure to follow local laws are not eligible for return or refund.
10. Contact Information
For return and refund inquiries, please contact us:
Website: https://gescoot.com
Email: [email protected]
Phone / WhatsApp: +6285167387739
Business Address:
GeScooter
Jl. Jend. Sudirman Kav 52-53
Senayan, Kec. Kebayoran Baru
Jakarta, Daerah Khusus Ibukota Jakarta 12190
Indonesia
Support Hours:
Monday – Friday, 09:00 – 18:00 GMT+7